Terms of Service

Welcome to Shaman. By accessing or using our online store, you agree to the following Terms of Service.

1. General

These terms apply to all customers who browse our store or place orders through Shaman. By using the website, you acknowledge and accept these terms.

2. Products

Shaman offers perfumes and fragrance products. Product descriptions, images, sizes, and availability are provided for informational purposes. Actual product appearance or packaging may vary slightly.

3. Product Availability

All products are subject to availability. Shaman reserves the right to limit quantities or discontinue products when necessary.

4. Orders

Placing an order constitutes a request to purchase the selected products. Shaman reserves the right to accept, reject, or cancel orders when necessary, including in cases of product unavailability, incorrect information, or suspected fraudulent activity.

5. Prices and Payment

Prices are displayed in accordance with the store's available pricing and payment options and may change without prior notice. The price shown when an order is placed will generally apply to that order, subject to any correction of obvious errors.

6. Delivery

Orders are delivered according to the delivery options available at checkout. Delivery times may vary depending on the customer's location, order volume, and circumstances beyond the store's control.

7. Perfume Products and Allergies

Customers should review available product descriptions, ingredients, and warnings before using a perfume. Customers with allergies or skin sensitivities should exercise caution and follow the manufacturer's instructions. Shaman does not guarantee that every fragrance will suit every individual's preferences or skin.

8. Returns and Exchanges

Returns and exchanges are subject to the store's applicable policies and consumer protection requirements. For hygiene and product-safety reasons, opened or used perfumes may be subject to restrictions. Any applicable rights under Kuwaiti law remain unaffected.

9. Cancellations and Refunds

Order cancellations and refunds are handled according to the applicable store policies and relevant legal requirements. Approved refunds will be processed using the applicable payment procedures.

10. Website Use

Customers must not misuse the website, attempt unauthorized access, interfere with its operation, or use it for unlawful purposes.

11. Intellectual Property

Website content, including text, images, logos, and graphics, may not be copied, reproduced, or used without appropriate authorization.

12. Privacy

Customer information may be used to process orders, arrange delivery, provide customer service, and operate the store, in accordance with applicable privacy laws and regulations.

13. Limitation of Liability

Shaman makes reasonable efforts to provide accurate product information and maintain website availability. The store cannot guarantee uninterrupted access or accept responsibility for circumstances beyond its reasonable control, subject to applicable law.

14. Governing Law

These terms are governed by the applicable laws and regulations of the State of Kuwait.

15. Changes to These Terms

Shaman may update these Terms of Service when necessary. Updated terms become effective when published on the website.